Customers from both companies will begin seeing the CenturyLink name and logo on their bills and should begin making checks payable to CenturyLink.
Building and store signs will begin changing to CenturyLink.
Customers visiting the centurytel.com and embarq.com Web sites will now be redirected to a centurylink.com Web site.
CenturyTel and EMBARQ employees will begin answering the phone and using the CenturyLink name.
What’s not changing?
CenturyTel and EMBARQ customers’ e-mail addresses will stay the same. Only new customers who sign up for broadband service will receive a CenturyLink email address.
There will be no changes to customers’ phone numbers or local service.
Current customer service contact numbers and business hours will remain the same.
“CenturyLink is committed to offering our customers advanced communications services that improve lives and make businesses stronger. We expect to offer personal service in every market we serve,” said Vice President and General Manager Tim Grigar. “Our hope is that when our customers see the CenturyLink name and logo, they will visualize a company that connects them to what matters most – each other. We plan to create our brand by linking customers locally, nationally and beyond to the people, entertainment and information that enables them to live and work better.”
CenturyLink is a leading provider of high-quality voice, broadband and video services over its advanced communications networks to consumers and businesses in 33 states. CenturyLink, headquartered in Monroe, La., is an S&P 500 Company and expects to be listed in the Fortune 500 list of America’s largest corporations. For more information on CenturyLink, visit www.centurylink.com.